HELP CENTER

How can I know the status of my order?

All users can track their orders by clicking the Track Order option. Enter your email address and order number to view your order status. Registered users can also sign in and track their orders from the Order History section.

If an order is lost during transit, Bond Flair will investigate with the courier partner. If the shipment cannot be recovered, a replacement or full refund will be processed using your original payment method.

Bond Flair currently delivers to most serviceable pincodes across India. Enter your pincode on the product page to check delivery availability.

Yes.

You can place an order from anywhere in the world provided the delivery address is within India.

Prepaid Orders
• Free Shipping

 

Orders are usually delivered within 5–7 working days depending on your location.

Remote locations may require additional delivery time.

No, Currently we deliver our product within INDIA

Do I need to create an account to shop on Bond Flair?

No. You can place an order as a guest without creating an account.

However, creating a Bond Flair account offers a better shopping experience. 

Click on the Forgot Password option available on the Login page.

Enter your registered email address, and we’ll send you a password reset link. Follow the instructions in the email to create a new password and regain access to your Bond Flair account.

Yes. After logging into your Bond Flair account, go to My Account where you can update your personal information, saved addresses, contact details, and password whenever required.

Yes. Bond Flair values your privacy and is committed to protecting your personal information. We implement appropriate security measures to safeguard your data and never sell or share your personal information with unauthorized third parties.

For more details, please refer to our Privacy Policy.

What payment methods are accepted?

Bond Flair accepts the following payment methods for orders within India:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Popular Wallets (where available)

All payments are securely processed in Indian Rupees (INR) through trusted payment gateways.

We accept most major credit and debit cards, including:

  • Visa
  • Mastercard
  • RuPay
  • American Express (where supported)

Your payment information is encrypted and processed securely to ensure a safe shopping experience.

No, you need  to select ONLINE PAYMENT options.

Yes. All online transactions on Bond Flair are processed through secure and trusted payment gateways using industry-standard encryption technologies.

Bond Flair does not store your complete card or banking details, ensuring your payment information remains protected throughout the transaction.

How can I cancel my order?

You can cancel your order only before it has been shipped.

Once an order has been dispatched, it cannot be cancelled. For complete details, please refer to our Cancellation Policy.

Yes. If your product is eligible for exchange, you may request a replacement in accordance with our Return & Refund Policy.

The product must be unused, unopened, and returned in its original packaging with all tags and accessories intact.

If you receive a product different from the one you ordered, please contact Bond Flair Customer Support within 48 hours of delivery.

Do not use or open the product. Once your request is verified, we will arrange for a return pickup and send the correct product or process a refund, as applicable.

If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery.

Share your order number along with clear photos of the product and packaging. After verification, we will arrange a replacement or refund according to our Return Policy.

Due to the nature of fragrance and personal care products, opened or used perfumes cannot be returned for hygiene and safety reasons.

Returns for change of mind are accepted only if the product is unused, unopened, sealed, and in its original packaging, subject to approval under our Return Policy.

If the return is approved due to a damaged, defective, incorrect, or eligible return request, Bond Flair will arrange the return pickup at no additional cost.

If the return is requested for reasons not covered under our Return Policy, return shipping charges may apply.

To request a return:

  1. Contact Bond Flair Customer Support within the return period.
  2. Share your Order ID and the reason for the return.
  3. Our team will review your request and provide further instructions.
  4. If approved, we will arrange a pickup or guide you through the return process.
  5. Once the returned product passes our quality inspection, your refund or replacement will be processed.

Please ensure the product is returned in its original packaging with the invoice and all accessories included.