Bond Flair follows a strict Non-Refundable Policy.

• Bond Flair is not responsible for any damage after the delivery of the products.

• Our products contain active natural extracts and ingredients. Damages due to neglect, improper usage, wrong application, or mishandling will not be covered under this Policy.

• This Policy does not cover repercussions arising out of specific sensitivities or allergies towards any product or ingredient.

• Customers are advised to perform a patch test as instructed with every product before regular use.

• Bond Flair is not responsible for any damage caused after the successful delivery of products.

• An unboxing video with the original packaging is mandatory in case of claims related to missing items, leakage, breakage, damaged products, or incorrect product delivery.

• In case a package is tampered with, damaged, or defected, kindly refuse to accept the package from the delivery partner at the time of delivery.

• If an order is marked as delivered but is not received by the customer, kindly contact our customer care team on +91 9175740117 or write to us at care@bondflair.com within 3 days of the product being marked as delivered.

• As Bond Flair follows a Non-Refundable Policy, refunds will not be issued for delivered orders except in exceptional cases where a damaged, leaking, broken, missing, or incorrect product has been received and the claim is verified by our team.

• In exceptional cases of transit damage (leakage, breakage, missing items, or incorrect product), Bond Flair may, at its sole discretion, provide a replacement product after verification of the claim and the submitted evidence.

• Customers must contact our customer care team within 24–48 hours of receiving a damaged, broken, leaking, or incorrect product.

• Order cancellations can only be processed before dispatch from our warehouse. A payment gateway charge of 2.5% may be levied against your order for such cancellations.

• Orders cannot be cancelled once shipped from the warehouse.

• If a prepaid order is returned back to the seller due to customer refusal or non-acceptance after shipment, shipping and handling charges may be deducted as applicable.

• Bond Flair reserves the right to accept or reject any claim after reviewing the evidence and circumstances surrounding the request.

• For any queries regarding this Refund & Return Policy, please contact us on +91 9175740117 or email us at care@bondflair.com.